Consumer protection

Independent youth welfare organizations

Independent youth welfare organizations

Promotion of youth work/youth social work projects

How do you apply for funding for youth work / youth social work projects?

Lodging a complaint against financial service providers

If you are having problems with a bank, insurance company or other financial service provider, you can lodge a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).

Commercial practices, including consumer rights and guarantees when selling goods and services

If you want to set up a business in Germany, you must comply with certain rules and requirements. This section provides information on the obligations concerning fairness and transparency.

Rules and obligations regarding the processing of personal data

Do you know when the General Data Protection Regulation (GDPR) applies to your business?

Defective products: consumer rights and guarantees, after-sale responsibilities, means of redress for an injured party

Consumer rights and guarantees In the case of defective products, the rights of consumers may arise either from a statutory warranty or from a guarantee issued by the seller...

Distance/off-premises selling: informing consumers, contractzs and withdrawal, delivery of goods

You can find out here which requirements and rules must be considered with regard to contracts with consumers and distance selling under EU law.