Consumer protection

Increase the minimum wage

How will the minimum wage be adjusted?

Cycling Commissioner

Find out here whether your municipality has appointed a volunteer cycling officer or a volunteer cycling officer.

Report lost property and make a request

If you have found or lost something, for example an ID card, keys, rucksack or valuables, you can report this to the relevant lost and found office.

Basic Information Provision Account

If you want to open a basic account, you can do so at almost any bank.

Complaints about unsolicited private e-mails

Spam e-mails are unsolicited and/or unsolicited electronic advertising messages sent to you in which services and/or products are advertised.

Complaints about unsolicited commercial e-mails

Spam mails are unsolicited and/or unsolicited electronic advertising messages sent to you in which services and/or products are advertised.

Information on violations in the context of money laundering supervision (whistleblower system) Receipt

Do you have evidence or information that could be related to money laundering?

Inform the responsible supervisory authority - even anonymously.

Report of suspected money laundering in a game of chance Acceptance

Do you have evidence or information that (could) be related to money laundering in a game of chance?

View the location register for genetically modified organisms (public part)

You can consult the site register for genetically modified organisms (GMOs) without submitting an application.

Request information from the location register for genetically modified organisms (non-public part)

You can apply for information from the non-public part of the site register for genetically modified organisms (GMOs) at the Federal Office of Consumer Protection and Food Safety.

Lodging a complaint against financial service providers

If you are having problems with a bank, insurance company or other financial service provider, you can lodge a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).

File a complaint for violation of the provisions of the Geoblocking Regulation

If you want to complain about a provider for violating the provisions of the Geoblocking Regulation, you can file a complaint with the Federal Network Agency.

Buying goods, digital content or services (including financial services) from another Member State, online or in person

Learn more about your consumer rights when you buy goods and services in the EU.

Holding a bank account in another Member State

Information about rights and limitations when opening and using a bank account in another EU country.

Consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation

Legal guarantee of conformity for goods A. Concept of a legal guarantee Consumers have a right to purchase goods that are free from defects. If purchased goods are found...

Payments, transfers and cheques

Payments in Euros across the EU may not be charged more than equivalent national transactions. Here you can find more information about cross-border payments and transfers in the EU.

Connection to household utilities

This section provides information on the topics of default supply and household waste disposal.

Safety and security of consumer products

Consumer rights and guarantees In the case of defective products, the rights of consumers may arise either from a statutory warranty or from a guarantee issued by the seller...

Data protection and online privacy

Learn more about the topic  Data protection and online privacy.

Renting a motor vehicle

Hiring a car There are no specific EU rules on hiring cars , but you still benefit from your basic consumer rights when you rent a car in another EU country. This...

Point of Single Contact

The pan-European network of  Points of Single Contact can provide you with details of any legal requirements and help you to complete relevant procedures.

Information on the local comparative rent in your area can be found in the rent index, if one is available for your city or municipality.